We want every customer to be happy with their purchase. This Return & Exchange Policy explains how returns, exchanges, and order concerns are handled. Please read this carefully before placing an order.
Because many of our items are handmade, custom-designed, or created in limited batches, returns may be limited depending on the product type.
We accept returns on eligible items when the following conditions are met:
Items returned with signs of wear, washing, damage, odors, or alteration may not be accepted.
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
To protect product quality and hygiene standards, the following items are non-returnable and non-refundable:
If you’re unsure whether your item qualifies, please reach out before returning it.
We are happy to offer exchanges on eligible items when:
If the requested replacement item is unavailable, a store credit or refund may be issued instead.
The customer is responsible for the return shipping cost, unless the exchange is due to an error on our part.
We take great care in preparing and shipping every order. If your item arrives damaged, defective, or incorrect:
We cannot honor damage claims submitted outside of this timeframe.
If tracking shows your order as “Delivered” but you did not receive it:
We are not responsible for packages lost due to an incorrect address entered at checkout.
Once your return is received and inspected, you will be notified of approval or denial.
Approved refunds will be issued to the original payment method or store credit within 3–7 business days.
Please note:
To begin a return or exchange, please contact us at:
kat@faithfultransformation.com
Include your order number, the item you wish to return, and the reason for the request.
We will respond with instructions for sending the item back.
For questions regarding this Return & Exchange Policy, reach out anytime.
Faithful Transformation, LLC
kat@faithfultransformation.com
427 Golf Rd., Lapeer, MI 48446
